Over the past couple of years, VPN or Virtual Private Network services capable of encrypting internet traffic has grown in popularity. Once established names in the industry with obscure and cumbersome software meant only for techies are now being replaced by more user-friendly apps by companies like CyberGhost. CyberGhost VPN has over years improved and remodeled its service a great deal with features extend beyond mere encrypting internet traffic.
Out of all the VPN services we have reviewed in the past CyberGhost in our experience offers the best set of features. However, like all aspects of technology, there are compromises that are made which were pretty evident during our testing. In this review we will go over where compromises have been made and if those can be overlooked or outweighed by features like over 7000 servers in over 90 countries. Also, the fact that it is headquartered in a country like Romania puts it beyond the reach of the FBI or the law enforcement agencies of suppressive nations like China or Iran.
Perhaps the hottest feature and something that I liked about CyberGhost is the fact that you can pay for the service anonymously. The company accepts bitcoin which means that you don’t need to divulge your full name, and credit card information making it impossible for the company to create a virtual profile of its customers.
Easy of Use
One of the features that’s instantly evident to users as soon as they install the CyberGhost VPN app is ease of use. The interface is laid out in an easy to understand manner. It also offers a slurry of advanced options for those who are interested in fine-tuning their connection. Though as a whole the service makes the experience great for non-technical or first time VPN software users.
Pick a server of your choice
The ‘Choose My Server’ feature allows users to pick a server of their choice. Instead of a graphical map, you’re presented with a list of countries and amount of load they (the servers) are under. Your goal would be to choose one that’s under the least load obviously. Plus, you can shortlist servers by their BitTorrent capabilities. I especially like the fact that it is possible to find the Faster Servers by clicking on the feature after which it runs a series of speed tests and provides you with the fastest one.
Control Your Wifi and Connection
The other notable CyberGhost VPN feature is the ability to tell the app which Wi-Fi networks it should automatically connect on when using. For instance, if you are in Starbucks using their Wi-Fi CyberGhost can automatically turn on and encrypt all traffic. You can also set it to never connect or to prompt you for action. Users can also tell the app to activate in a predefined mode. You can also add IPs ad hosts to exceptions which means that their traffic will not be encrypted or appear to be connected from a different location.
CyberGhost VPN provides excellent ad blocking features when connected via the service. It can block websites containing trackers and malware. Plus there is the option to enforce HTTPS, which we particularly like. However, CyberGhost is not alone in providing AD blocking features but in my experience reviewing many VPN services the instances of false positives are relatively low.
CyberGhost offers 24/7 customer support. Users can contact support via a tool which addresses their queries. The tool is easier and more efficient than using regular email. Plus, there is a traditional 24/7 live chat option which customers can use to chat with a representative and solve any problems they are facing. Since they are available 24/7, your time zone does not matter. On the whole many surveys conducted across the company’s userbase admit that the customer support is excellent.
CyberGhost does an excellent job of bridging the gap between using high-tech systems and making it user-friendly. In my experience, the recent update to their interface has made using the service a one-click affair. Though there are still enough advanced features in the underbelly that should keep more tech-centric users happy.
When compared to other similar VPN services CyberGhost is amongst the best when it comes to low latency and excellent customer support. My only complaint from the CyberGhost review is that Netflix is able to detect that you’re using a VPN at times. However, that can be remedied by switching to a different server. Also, the fact that CyberGhost is on an ongoing quest to add more servers means that Netflix can’t continue to keep up with all the new ones added. In my opinion despite the slightly higher price tag CyberGhost still offers the best value and security for money all things considered.